Google is Maturing to “Home”

Google Home is actually a smart speaker, powered by Google Assistant. Simply put, it is a voice activated device, combining Google services like calendar, search, and so on. It did not happen in a day, of course. Since the day you opened your Google account, the day you bought your first Android phone, the day you took your first picture, and so on, Google is collecting all our usage behavior data. Presumably, their database about “us” is huge. Combined and programmed together to give us a highly customized solution with amazing device interface, Google is now mature enough to “keep talking” (video) to us through machines (using artificial intelligence), that would amazingly sound “relevant” to what we are. But how far this “Home” thing will go in future? How much compromise of privacy will it ask for? What do you think?

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Will Electric Cars be the Mainstream Vehicle in Future?

With ELon Musk at the helm of Tesla, it seems like it will make a headway in the mainstream car market in future. Being the performance leader in its category, Tesla has been highly consistent in what it has been doing- making Tesla a promising electric car that all other brands are zealous of! Yea, look at the pioneer Toyota and Nissan who started making electric cars (Hybrid though) with their special models. The development did not go far while Toyota was following a niche strategy with its electric car. High price and efficiency of batteries were also a few limiting factors for adoption of electric cars. Most likely, “economy” brand Toyota was following a wait-and-see strategy in this segment. On the other hand, Tesla invested in battery innovation, the heart of electric car. Their more affordable model is just about to roll-out that might actually help spreading their business in developing countries.

In the tech-world, “wait-and-see” would result in new brands picking up the trend and leave you behind the race. It appears that Tesla is now taking the lead in that direction, while Toyota is now aggressively coming back with their electric car models. Future would most likely favor the innovative and aggressive brands. What do you think?

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What happened to Titan?

Titan is Apple’s car project! Since its reported inception in 2014, there appears to be many ups and downs in the secret (?) project. It started out like an innovative and a strategically diversifying idea for the mobile phone maker, however, industry sources indicate that the project is shifting its focus from making a full-fledged vehicle towards more of vehicle-related “smart” devices and software.

The initial plan required huge research and development budget, which, of course, Apple invested in— along with hiring the best possible talents from the car industry. Lately, leaked accounts indicated that the project was scaled-back, jobs were cut, and focus of the car project shifted towards more of developing supportive software than of making full-fledged “Apple” (or Titan) cars. Could this be the result of new calculations stemming from the rising success of Tesla and Google cars? Could Apple fall behind compared with the “would-be” giant Tesla and Google cars in the smart car segment because of their (Apple’s) starting “late”? Perhaps they are just discovering the classic fact that businesses should focus on whatever they do the best, i.e., making smart devices with excellent software; and just make one more of this thing for the car industry! What do you think?

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Branding: Do it right the first time!

While rebranding could be an option for failed or weak brands, it’s expensive. It is like an ascending aircraft that failed to maintain its consistent pace on the runway, while deciding at the end that it needs to take-off right away, requiring above-average energy to push it up harder. Maintaining consistent speed and taking off at the right point could have been less expensive!

Yes, when it comes to branding, it better be done right the first time! Cheap experiments with brands could be utterly expensive in the long-run. Look at the initial craze of Mojo cola in its early years that pushed the highly competitive soft-drink market towards its advantage. The early “investment” in widespread promotion appeared to be successful in its critical positioning. Mojo’s contemporary domestic competitor like “Pran” cola, later coming back with the brand name “Maxx”, seems to be struggling with apparently meager promotion campaign. Although we don’t see widespread promotion of Mojo right now, its already-established positioning probably helped a lot in maintaining its steady market situation. In fact, it seems that it took-off the runway at the right point, and now soaring in the sky without the need for huge energy! Doing it right the first time not only saves time and money, but also leads to a stronger brand.

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Social Currency and Branding

The concept of social currency is simple and straightforward. It refers to a brand’s “social strength” or intangible resources deriving out of social networking, either in the social media or off-the-net relationship management. The term emanates from Pierre Bourdieu’s work on social capital, which can be understood in a similar way when it comes to a different domain like branding.

Branding is about identity, or unique identity in particular. In a digital age like ours, social networking is blessed with blazing speed that could hardly be imagined in the past. Exchange of information, sharing of ideas and consumer engagement have become really handy these days. Sharing the right information, promotion and feedback help a brand create its online reputation that ultimately spills over to its offline image. The engagement to let people “keep talking” of our stories in social media and off-the-net further add to a brand’s social reputation or currency. The bigger the engagement and sharing, the richer a brand gets with its social currency. This goes in a cyclical fashion, leading to a catalytic effect of having more and more social currency and engagement. This is how something goes viral by leveraging on the strength of social currency.

However, the trickiest part of the game is to capitalize on the heaps of social currency and convert this into profits with sustainable engagement and loyalty. High level of social currency may not necessarily mean that a brand is harvesting the full benefit of it. For example, despite strong online presence, do you think all telecom companies have been able to successfully leverage their performance on “value-added-services”? Many of such services were experimental, or were discontinued later because of lack of interest on the part of the subscribers. It appears that brands need to get back to the basics of knowing customers before designing further engagement. At the end of the day, it is the customer experience that plays the critical role in creating or limiting a brand’s social currency.

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How likely is it for Nokia to succeed in the Android market?

Nokia is coming back with a couple of android smart devices. After being taken over by Microsoft in 2014, the ban on introducing “Nokia” branded devices is expiring in 2016. Industry experts opined that it was Nokia’s failure to adapt to the changing smart phone market that accelerated its decline in this segment. The question is: could it revive itself after coming back to the core trend? The answer could be a mild “yes” with “it depends”.

Global Smartphone market share is already dominated by Apple (23%), Samsung (15%), Huawei (8%), Oppo (5%) and geographical leader Xiaomi (4%). All of them have their own green_mobile_iconunique proposition to their target segments, with Apple and Samsung at the forefront of tech innovations. The question is: will Nokia be able to outsmart these established competitors with its novel design, features and innovative functionality? Recent past didn’t look so bright for its Lumia range (“Nokia Lumia” was marketed as “Microsoft Lumia” by Microsoft). While Lumia had the major share in the Windows phone market, the fact remains that Windows holds less than 1% of the global smart phone market share. Will its android devices offer anything new? That is something we will need to wait and see.

While Nokia had reputation for its engineering superiority of feature phones in the past, it is quite doubtful whether the same design skills are retained after all these ups and downs in the company. If it is another “me-too” product, only the brand name “Nokia” can hardly recover the reputation once it had.

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“Hello” is adding fuel to the “Fire”

“Hello” is an innovative feature in Firefox, that is adding more elements of competition in the browser market lately. The leading browsers—Chrome, Firefox and Opera—have their own differentiation propositions (Safari for Apple users alike). In fact, these browsers appear to be running out of unique ammunition in their arsenals. All of them claimed to be hello2concerned about speed, privacy and user-friendliness. Now it is time to offer something unique that others are not offering. Chrome started offering “music streaming” in the browser. Firefox started “Hello”—an innovative app to make free video calls and chats inside the browser, without downloading or installing any further application. Not to mention the loads of extensions and plugins that one can use to customize whatever browser one is using.

Could this be the Firefox’s answer to Microsoft’s browser-based Skype plugin? It looks like there is much going on in adding bells and whistles for browsers to compete with each other. Now it is time to see how users react to these frills offered by these competitors.

(Firefox Hello image credit:


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Failure by Design

Expert marketers may oftentimes skim your marketing plan and can tell you the prospect of its success at the end. It is possible because professionals handled similar situations in their lives, and can do a good guesswork of forecasting failures. Why not encourage risk-taking leading to failures? Learning from failures is good, but nobody wants to ensure that you fail at the end willingly. This is where lies the inept program design that is doomed to fail.

Cutting corners while preparing advertising budget could be the biggest candidate for future failure by design. Lowering product quality could cut down cost and increase profit, but only at the cost of losing customers’ loyalty. Losing a key executive might save you few bucks at the end, costing long-term creativity in your marketing strategy. Let’s not forget the loss of relationship based assets in this process. Insufficient distribution plan could cost you market share. In a nutshell, failure by design is about “cutting corners” when you need to create sharp edges to push your boundary. It is about preparing a product to fail after hard work, which could easily be avoided by preparing sharp edges, and not cutting corners.

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What are the aftermaths of death of a celebrity in entertainment industry?

The title may not be appropriate, the content may even be considered pathetic! But the fact remains that profit opportunities open up for entertainment industry as celebrities die, mostly for singers and actors.

Mourning by fans is natural, as it is by other celebrities in the industry. The continuous media vigil for a few days spikes the personal brand recall by fans. In the process, new fans could be created who used to hate him/her, and less loyal ones might suddenly become hard-core loyal because of compassion and sorrows. It is about being human at the end of the day, isn’t it?

Here comes the industry that has to make a living by aligning with viewers and fans to keep their revenues flowing. It is about meeting customers’ demands, getting along with the market trend, that is. We already know that Michael Jackson “earned” over US$ 1 billion since his death. In addition, over 50 shows were cancelled all over the world, and ribbon-blackfans did not want a refund because they wanted to keep the tickets as souvenirs. What happened to Prince’s albums lately? Currently, in Amazon’s digital music store, 19 of the 20 best-selling albums as of April 22, 2016, belong to Prince. The 20th place goes to Chris Stapleton’s “Traveller”. The top-seller appears to be the album “The Very Best of Prince”, followed by the “Purple Rain” and “Sign O’ The Times”. Same happened to Robin William movies after he committed suicide in 2014. The top 12 DVDs at consisted of Robin William movies that hardly saw any place in the top-50-list before the event. There was also a surge in piracy as was not able to offer a variety of older movies, thus peer-to-peer “experts” showered Robin’s fans with torrents!

There are other socio-psychological consequences as well, particularly when celebrities commit suicide or face unnatural deaths. In 2014, the suicide helpline (a free counseling line for those who feel like to suicide, but seek professional counseling) was flooded with calls from people who wanted to do it, most likely triggered by the news of Robin William’s suicide at that time. Real fans, whoa!

So the next time we face another sad event, industry needs to be ready with enough supplies to meet the market demand. Death of a celebrity may not mean the death of business.

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