What is the Central Key to Customer Service?

If you ever worked for customer services, you probably found most customers fair and nice. Keeping aside some really rude customers, albeit they might have all the reasons in the world to be so, you cannot probably satisfy all customers that seek the desired service from your company. However, you can still try your best to keep that zero satisfaction at bay. Probably you know by now that a polite explanation why you cannot deliver the service to your customers oftentimes appeases their anger on the company. “Attitude” is the central key in managing customer service excellence. Thus, it is not always the service that you provide or you fail to provide that matters. It is the “attitude” that you show, while delivering or not delivering the service, that matters most. It is about showing empathy to your customers’ causes. It is about expressing sincere intention to help that matters. Can we practice this “free” yet valuable attitude while delivering customer services?

Advertisements

About 1mmarketing

Working as Associate Professor, School of Business, United International University, Bangladesh; a North-American graduate, with doctoral studies from UUM, Malaysia, cherishing a wide-view of the world, with multiple interests in culture, people, traveling, and specifically marketing science. I have a colorful and diversified background with a blend of corporate experience, research, consulting, training, public speaking and teaching. I love to write about marketing issues that affect our lives, and talk about its direction that would promote the greatest human welfare.
This entry was posted in Marketing Practices and tagged , , . Bookmark the permalink.

One Response to What is the Central Key to Customer Service?

  1. noman ahmed says:

    So true, I am customer care executive and I follow each of the attitude that has been mention above and I really get very good feedback from my customer .

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s